We help hotels to optimize the Full Guest Journey – From First Click to Post-Stay Loyalty
what we do
We help hotels, destinations and other hospitality providers optimise the entire guest journey — from digital touchpoints to on-site operations — so every guest interaction drives higher revenue, better reviews, and unforgettable experiences.
We will:
Identify opportunities for growth and alignment across departments
Improve online visibility, direct bookings, and digital campaigns
Enhance operational processes that impact the guest experience
Deliver actionable strategies, guidance, or full implementation support
Are you a smaller hospitality company without a team for everything? Don’t worry — we’ve got you covered. We can step in as your on-demand experts, managing marketing, commercial, and guest experience strategy so nothing slips through the cracks.
In short, we make sure every step of your guest’s journey is seamless, aligned, and revenue-focused, freeing you to focus on what you do best: delighting your guests.
Our Services
💡 Best for: Boutique hotels that want a quick, actionable overview of their guest journey.
A fast, focused scan of your entire guest experience—from online discovery to post-checkout. We pinpoint pain points, missed opportunities, and quick wins across every touchpoint:
Digital Presence: Website, booking process, online visibility, reviews, and pre-arrival communication
On-Site Experience: Check-in, rooms, amenities, F&B, staff service, and overall guest comfort
Problem Solving & Post-Stay: Complaint handling, follow-ups, review collection, and loyalty opportunities
Team Alignment: Spot gaps between marketing, revenue, and operations so every department supports the guest experience
Deliverable: A clear checklist of actionable improvements to start optimizing your guest journey immediately.
💡 Best for: Boutique hotels with a small in-house team that need expert guidance to execute changes efficiently.
We transform your checklist results into a step-by-step action plan that’s realistic for your team’s size and resources:
Simple, clear action steps for marketing, revenue, and operations
Prioritized strategies for more direct bookings, higher review scores, and repeat guests
Guest experience upgrades for every stage: pre-arrival, stay, and post-departure
Staff tips & training suggestions that are easy to integrate into daily routines
Creative guest experience concepts designed for smaller properties — high impact, low complexity
It’s easy to have a plan, but sometimes a challenge to find the time to execute it.
Don’t have time to make the changes yourself? We can implement the plan for you at an additional cost, so your improvements are rolled out smoothly and efficiently.
Deliverable: A ready-to-execute plan with responsibilities, deadlines, and creative inspiration tailored to your hotel’s size.
💡 Best for: Boutique hotels that want ongoing expert support to continuously improve revenue, reviews, and guest satisfaction.
With this monthly retainer, we become your on-demand guest journey partner:
Full implementation support: digital campaigns, operational improvements, and team alignment
Ongoing creative guest experience concepts that delight guests and increase loyalty
Continuous monitoring & adjustments to optimize revenue and reviews
Collaborative strategy sessions with your team to keep marketing, revenue, and operations aligned
Guest journey innovation: new ideas, promotions, and experiences to stay ahead of competitors
Deliverable: A fully optimized guest journey that evolves over time, with hands-on support so your team can focus on welcoming guests while results grow month by month.
What you will get
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see exactly what’s working, what’s missing, and where improvements can drive revenue.
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Step-by-step guidance for your marketing, revenue, and operations teams so everyone works toward the same goals.
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Improve review scores, repeat bookings, and loyalty by creating memorable experiences at every touchpoint.
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optimize digital channels, booking processes, and on-site operations to increase direct bookings and overall profitability.
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Streamline processes, improve communication, and reduce friction between departments.
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If you choose full implementation, we take care of executing the plan so your team can focus on delivering exceptional guest experiences.
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Continued monitoring and adjustments to ensure your guest journey stays optimized as your hotel evolves.
about bo0om hospitality
As a Guest Journey Expert, I help hotel owners like you simplify the business side of hospitality, grow bookings, and improve the overall guest journey
My own journey began at just 13, working in a small local hotel, but over the past 10+ years I’ve specialised in hospitality tech and digital strategy. Through roles at industry leaders like Booking.com and Amadeus, I’ve helped hotels of all sizes sharpen their online presence, optimise booking strategies, and maximise revenue — all while staying true to their unique brand.
During my time in big hospitality tech companies, I noticed something important: smaller hotels often felt lost in the flood of resources and options available, left waiting on slow, impersonal support that didn’t fit their reality. That’s why I created Booom Hospitality — to give boutique hotels the personalised, hands-on guidance they deserve.
My passion is helping hospitality entrepreneurs who don’t have all the resources in-house to manage the full guest journey including marketing and commercial strategy. I become your on-demand partner — filling the gaps, bringing the expertise, and making sure nothing slips through the cracks.
I know your passion lies in creating exceptional guest experiences, not wrestling with websites, OTAs, or digital campaigns. That’s where I step in: delivering tailored digital and commercial expertise so you can focus on what you do best — welcoming guests and making their stay unforgettable.
Book an appointment
Running a hotel means you’re constantly juggling tasks — but you don’t have to do it all alone. In our free 30-minute consultation call, we’ll dive into your biggest challenges, explore quick wins, and map out the steps to help your business thrive.
No pressure, no strings attached — just practical advice and a fresh perspective on how to free up your time and boost your bookings.
Contact Us
Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!